Frequently asked questions about the store and digital products
Answers about buying, licenses, file delivery, support and working with ready-made sites, scripts and templates.
Choose a product, complete checkout, and receive file/key access after payment confirmation. Some payment methods may take additional confirmation time.
Usually immediately after successful payment. If access is missing, check your email and profile orders page, then contact support with your order ID.
Check Spam/Promotions folders, verify your account email, and confirm order status. If still missing, contact support and access can be reissued after payment verification.
It depends on the specific license type for that product. By default, licenses are limited to the declared use case. Always check product card details.
No. Resale, redistribution, public source sharing, and transferring license/files to third parties without written permission are prohibited.
Because delivery is digital, refunds are generally unavailable after access is granted. Exceptions may apply for proven critical defects that cannot be fixed in a reasonable timeframe, or where required by law.
Support covers installation/activation guidance and confirmed bugs. Custom development, integrations, and bespoke work are outside default support unless separately agreed.
If enabled by the seller, product pages show a demo URL and optional test credentials. Demos are for evaluation and may have limited functionality.
Payments are handled by connected providers. Card details are not stored by the store itself. Use only official domains and HTTPS connections.
We store data necessary for service operation: email, order history, security logs, and session preferences (language/currency). See Privacy Policy for full details.
Yes, submit a request via support. Some records may be retained longer where required by law (e.g., accounting or anti-fraud obligations).
Yes. Your profile includes API token management and endpoint examples. Keep tokens private and ensure lawful processing under Terms and Privacy obligations.
Immediately revoke/regenerate the token in your profile, rotate credentials in all integrations, and review request logs for suspicious activity.
Use the contact page and specify request type (payment, license, privacy rights, copyright), your order ID, and account email for faster resolution.
Still have questions?
If you did not find the answer here, reach out through the contact page or the links in the footer.
Contact support